Effective Date: 25 January 2024
Thank you for choosing ProBro for your camera, microphone, and video production equipment needs. Please carefully read our Order Policy to understand the terms and conditions related to placing and processing orders on our website.
1. Order Placement
Select the desired products, quantity, and specifications before proceeding to checkout.
Review your order summary and confirm the accuracy of the selected items, quantities, and shipping information before completing the checkout process.
2. Payment
ProBro accepts various payment methods, including credit/debit cards and other secure payment gateways. Payment details are encrypted and securely processed.
Upon successful payment, you will receive an order confirmation email with details of your purchase. Keep this email for your records.
3. Pricing and Taxes
Product prices are listed in your local currency and include applicable taxes.
Taxes are calculated based on your shipping address. The total amount, including taxes, will be displayed during the checkout process.
4. Shipping and Delivery
Choose from available shipping options during checkout. Delivery times and costs vary depending on your location and the selected shipping method.
Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the delivery status.
Contact our customer support if you encounter any issues with the delivery of your order.
5. Returns and Exchanges
Review our Return Policy for information on returning or exchanging products. Returns may be subject to certain conditions and may incur restocking fees.
If you receive a damaged or defective item, contact our customer support within [number of days] days of receiving the product for assistance.
6. Order Cancellation
Contact our customer support as soon as possible if you need to cancel an order. Once an order is processed for shipping, it cannot be canceled.
7. Customer Support
For inquiries, assistance, or support related to your order, please contact our customer support at [support@probrowebsite.com].
8. Changes to Order Policy
ProBro reserves the right to update or modify this Order Policy at any time without prior notice. The effective date at the top of the policy indicates the last time it was revised. We encourage you to review this Order Policy periodically.
Thank you for choosing ProBro. We strive to provide a seamless and enjoyable shopping experience for our customers. If you have any questions or concerns regarding your order, please do not hesitate to contact us.